The Double A's In Customer Service
Customer service is a skill that you either have or you don't. It can be hard to teach yourself customer service skills from reading a blog post, but it's possible to learn the basics. You may not even know what skills are required for customer service but it pays well and there are plenty of opportunities available for those who want them.
Here are a few customer service skills you need to know:
1. Have a "Can do" attitude – This is an important skill in customer service. You'll be dealing with the public and the way you respond to their questions, comments and concerns says a lot about your character. If you're easily rattled with demands and generally pessimistic when it comes to handling demanding customers, then you're going to have problems being a successful customer service rep. To be good at customer support, you must have a confident, upbeat attitude and relish any opportunity to help your customers.
2. Be friendly – Your attitude should be welcoming not stiff or robotic like some people think customer service representatives are supposed to be. It's important to use a cheerful tone and friendly gestures like smiles. You want the customer to feel at ease when they talk to them, not antagonized by your grumpy demeanor.
3. Speak clearly – An excellent customer service skill is clear speaking. You don't want to sound like you're mumbling or stumbling over your words when you talk on the phone with someone, both of which make it hard to understand what you're saying. Speak slowly, clearly and consistently if possible so the person you're talking with can understand what you're saying.
4. Have a good memory – Although not all customer service jobs require it, having a good memory can be a big help in your job performance almost any time. It's important to be able to recall details about a customer including what they bought, how they paid for it, the reason for the call and whether or not it had a problem.
5. Ready to learn – Nothing will surprise you more than how often people say they can't get some job done because "they don't know how it's supposed to be done". This is why you need to be ready and willing to learn any new skills that come up in the job description. You can get almost any job done if you don't have much knowledge of the skill, but there are plenty of jobs out there that require specialist skills that you may not have.
The most important customer service skill of all is listening well. It's essential to listen to customers and ask them the right questions so that you can solve their problem. If you don't understand what the customer is saying, ask them to clarify and make sure you repeat it back to them in your own words.
If these skills make sense and you feel like they would help you in your current customer service job or if this is the type of customer service job you want then why not check out http://www.customer-service-training-resource.com for more information.
Title: How to Create a Website on Your Own
Author: David Michael
Date: October 24, 2012
Creating your own website is really easy to do. On the Internet, you'll find many ways to make your website. In fact, there are programs out there that can help you create your own website with just a few clicks. However, when you want to get a professional result and make sure that you are not making any mistakes, it's best to start from scratch. With just a little bit of effort and patience you can learn how to create a website on your own. This will free you from limitations of ready made web programs and let you build the site yourself from the ground up.
First you need to choose a domain name. This is the address people will type in their browser to get to your site. Pick something short and catchy that people will recognize and remember easily. There are many websites online where you can check if your desired name is free yet or not. Some of the most popular sites where you can do this are:
http://www.whitepages.com/ (free, but requires an email registration)
http://www.domaintools.com/ (requires registration for a fee)
http://www.nameboy.com/ (free, but requires registration for a service)
http://www.alltheweb.com/ (free, but requires registration for a service)
Then you need to choose what kind of host you want to use for your website. You can either sign up with an internet provider or web hosting company that offers hosting services, or you can get a free hosting service online at places like:
http://www.wordpress.org/ – this is open source software to help make your website, however there is a fee to download it and host it on their server if you choose that option.
http://www.ezurl.com/ – this is another free option to host your website on their server
You can also get your own domain name by registering it with a domain registrar that offers services like this: http://www.godaddy.com/ – there is a fee for purchasing the name, but not so much to register and transfer the domain to them once you have your own name.
After you have selected your host and domain, you can begin making changes to the files on your site using file management software, like this: http://www.pioneerwebsitesolutions.co.uk/web-design-software/files-management-software/. This software allows you to easily edit the files on your website. You can learn how to use it at this site: http://www.yakhosting.com/pioneerwebsitesolutions/22-program-to-change-files-on-your-site/.
Once you have finished all of these steps, you will have a finished website with all of the functionality and functions you wanted for your site. Of course, this is not the end of the road for you; there are many options available to make sure that your site does what you want it to do and more. You can always learn more techniques at sites like http://www.dummies.
Conclusion
Whether you make a living at customer service or just want to be an excellent customer service representative, there are many tips and tricks you can learn from the people who have been in the industry long enough to have mastered these valuable skills.
If you are still skeptical about this type of job and think it's not for you, look into web design and other fields that give equal or greater income than customer service.