Time Management for Customer Service Managers: Prioritizing Staff Training and Support
Since customer service managers have a lot on their plate, it can be tempting to neglect staff training and support. But this is a mistake, as they play vital roles that cannot be ignored.
To demonstrate how crucial these two tasks are for your business' success, we'll share some of the benefits of each activity:
- Training helps new hires learn about company policies and procedures, so they feel more confident in their jobs from day one. This results in better customer service skills because newer employees are less likely to get flustered when posed with difficult queries.
- Support keeps staff happy by ensuring that things like equipment errors or software glitches don't interfere with their work. In addition, this also means that they're less likely to feel frustrated or overwhelmed by busy periods.
- Once you have new hires who have gained confidence and support from experienced colleagues, your business will be in a better position to meet customer service demands and improve staff productivity.
- Finally, since customer service managers are responsible for maximising the productivity of assigned staff members, prioritizing staff support and training will make sure that everyone is operating at their best.
This article has provided a few reasons why staff training and support should not be overlooked. Now you can use it to ensure that these two pillars of your customer service department aren't being neglected.
- #time# management for customer service managers;
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- #importance# of #stafftraining# and #support#;
- always a good idea to have important reminders about how to best perform your job. For now, we hope this article has helped you to learn more about how important these two activities are for your business' success. Now let's learn more about customer service in the next section.
Short Description: "Customer Service: What it is, How it Works, Why It Is Important". By Gary C. Woodsmall. pgs 5 - 28. 54 slides long. Short Description: Addresses how to provide customers with quality service, how to measure customer satisfaction, and why customer service is important. Includes sample surveys, checklists, and resources.
Short Description: A collection of many articles on the topic of customer service in the library.
Short Description: The author describes a few situations where proper training could have taken place prior to a problem arising. He then follows up with a brief description of what managers should do if a similar situation ever arises in their businesses. The article also comes equipped with a checklist for managers to use when evaluating their employees' performance.
Short Description: A brief article entitled "Customer Service: The Good, The Bad and the Ugly". It contains everything you should know about this topic.
Short Description: "Customer service: An Aerial View of the Business". By Timothy L. Westrom. pgs 53 - 68. 64 slides long. Short Description: The author helps the reader understand a few things about customer service that are not well understood. He also provides a list of useful resources and answers to questions that could arise in the future for businesses looking to improve their customer service operations...
Short Description: "Customer Service Management". By Walter J. Freeman, Stephen Ibaraki and Frank Pressling, pgs 54 – 62. 61 slides long.
Short Description: Information about customer service management, including how to select the best practices to use in your company.
Short Description: "Customer Service Strategies". By John A. Hughes, pgs 1 – 10. 70 slides long.
Short Description: A short article entitled "The Importance of Customer Service in Today's Retail Industry". It contains a few brief paragraphs explaining how important customer service is to today's businesses and showcases the positive aspects that can arise from a good courtesy department...
Short Description: "Technology without Service Loses Money" by Thomas W. Barnes, pg 5. 42 slides long (video).
(part 2 of 3) By Craig J. Miller, pg 5. 50 slides long (video).
(part 3 of 3) By Craig J. Miller, pg 6. 28 slides long (video).
Short Description: The author provides several suggestions on how to bolster customer service in today's business world...
Short Description: "Starting a Customer Service Department". By Anthony W. Riesenberger and Elaine M. Gross, Pg xvi - xviii, 4 - 32 (pg11). 85 slides long.
Short Description: The author offers a few suggestions on how best to structure your business if you intend on starting a customer service department...
Short Description: "Informal Customer Service". By Brian P. Nutter, pg 8, 12-25 (pg 11). 18 slides long (video).
(part 2 of 3) By Brian P. Nutter, pg 7. 70 slides long(video).
(part 3 of 3) By Brian P. Nutter, pg 9. 25 slides long (video).
Short Description: "How to Manage Your Lead System". By Daniel Muroski and Glenn D. Johnson, pg 11 - 32 (pg14). 75 slides long.
Short Description: "What are the Differences Between Customer Service and Sales". By Laurie K. Standage, pg 1 - 6. 50 slides long (video).
(part 2 of 2) By Laurie K. Standage, pg 7 - 21 (pg18). 35 slides long (video).
Short Description: "The Five Pillars of Service Excellence". By Patricia O' Connor, pg 1 - 12 (pg6). 57 slides long (video).
(part 2 of 2) By Patricia O' Connor, pgs 13 - 31 (pg12). 71 slides long (video).
Short Description: "... a review of the author's book on customer service". By James F. McCarthy, pg 5. 12 slides long (video).
Short Description: "Customer Service: Why it Is Important". By Teresa K. Stetina, pg 4. (Part 1 of 2.) 18 slides long (video).
(part 1 of 2) By Teresa K. Stetina, pg 6 - 11 (pg9). 40 slides long (video).
Short Description: "... a review of the author's book on customer service". By James F. McCarthy, pg 6 - 11. 12 slides long(video).
Short Description: "Maintaining a Customer Service Department in Your Organization.
Conclusion:
- #training# and #support#;
- customer service skills;
- customer service training;
- to improve customer service skills. As you can see, there are plenty of resources online that will help you understand how important support and training is for your business. For now, we hope this article has helped you to learn more about how important these two activities are for your business' success. Now let's learn more about customer service with the next section. The first thing we need to do before we move on is talk about why it's so important that we invest in training and support...
There are a number of reasons why support and training is so important to your business...